Build the Strategy. Wow the Customer.
Drive the Profit.
Building a CX strategy that will drive profit, reduce churn and wow the customer is difficult with the ever changing and increase demands of the customer. The Customer Experience Exchange for Telecoms gives senior CX executives the chance to address the wide range of pressing challenges faced by telecoms enterprises across Europe. From inspiring case studies and discussion to meetings with innovative solution providers, the Exchange will provide the perfect environment for solving your most pressing concerns. Take a look at the agenda here.
- Achieve a unified omni-channel approach by integrating mobile apps, online and social channels to reflect your customer-led brand
- Instil customer-centricity into every employee (customer-facing or not) by incorporating the customer mission at the company core
- Build insight-led strategy design that leads to winning customer experiences
- Leverage AI and the latest technologies to deliver seamless, pain-free experiences
2018 featured speakers included:
VP, Customer Experience Transformation
Managing Director, Small Business and Residential
Chief Customer Officer
EVP Customer Experience
Head of B2B Digital
BT - EE Brand
Head of Customer Experience Strategy and Operational Excellence
Virgin Media Business
Head of Transformation
Director of Customer Relations
Director, End to End Operations, Customer Experience
Stream Lead B2B Customer Journey & NPS
Head of Customer Experience
Head of Online Sales and Service
Head of Digital Innovation and Applications
Who attended the 2018 CX Exchange for Telecoms?
The Most Senior Customer Experience Event In The European Telecoms Industry
This Exchange is put together by senior CX executives for CX senior executives. Through six months of in-depth research with the leading customer strategists from enterprise level fixed line providers, mobile operators, MVNOs and broadband providers in Europe we have put together a programme of experts to address the leading challenges that are holding the telecoms industry back from greater customer satisfaction, higher profit margins and greater operational efficiency. We only invite decision-makers who are leading the industry's greatest CX strategies and actively making investments into their digitalisation and employee engagement efforts. Join them today to experience:
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Telecoms Report CX Investments
This exclusive report created by the Customer Experience Exchange for Telecoms is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2017 strategies of Customer Experience, Services, Digital and Operation Leaders from across the telecom industries
The Telecoms Customer: 2017 Report
2016 has been a big year for the Telecoms industry. Increasingly fierce competition, mergers & acquisitions and some of the largest fines ever from regulators means that delivering a consistent customer experience is now more important than ever to remain relevant in a busy market.