Build the Strategy. Wow the Customer.
Drive the Profit.
Building a CX strategy that will drive profit, reduce churn and wow the customer is difficult with the ever changing and increase demands of the customer. The Customer Experience Exchange for Telecoms gives senior executives the chance to address the wide range of CX challenges faced by the telecoms industry across Europe. From inspiring case studies and discussion to meetings with innovative solution providers, the Exchange will provide the perfect environment for solving your most pressing concerns. Take a look at the agenda here.
- Achieve a unified omni-channel approach by integrating mobile apps, online and social channels
- Instil customer-centricity into every employee by putting the customer mission at the company core
- Build insight-led strategy design that leads to winning customer experiences
- Leverage AI and the latest technologies to deliver seamless, pain-free experiences
VP, Customer Experience Transformation
Managing Director, Small Business and Residential
Chief Customer Officer
EVP Customer Experience
Head of B2B Digital
BT - EE Brand
Head of Customer Experience Strategy and Operational Excellence
Virgin Media Business
Head of Transformation
Director of Customer Relations
Director, End to End Operations, Customer Experience
Stream Lead B2B Customer Journey & NPS
Head of Customer Experience
Head of Online Sales and Service
Head of Digital Innovation and Applications
Who Attends the Customer Experience Exchange?
Europe’s Leading Customer Experience Event for Senior Telecoms Executives
What our delegate & sponsors had to say
‘The event exceeded my expectations in terms of content and planning. It was one of the best events I have attended.’Head of eChannels, GET
‘Engaging and thought provoking - well worth the time out of the office’Head of CE and Propositions, Tesco Mobile
‘Great event with great networking opportunities.’Director of Channel Operations, Three
‘Efficient, Dynamic, Insightful’Chief Customer Experience Officer, Sunrise Communications
‘A unique experience Had the opportunity to meet and discuss with professionals system soluteions that will supports operations. Most importantly had the opportunity to discuss practices and ideas that have been designed to offer great customer experience.’Chief Customer Service Officer, Primetel
Featured Content view all
Telecoms Report CX Investments
This exclusive report created by the Customer Experience Exchange for Telecoms is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2017 strategies of Customer Experience, Services, Digital and Operation Leaders from across the telecom industries
The Telecoms Customer: 2017 Report
2016 has been a big year for the Telecoms industry. Increasingly fierce competition, mergers & acquisitions and some of the largest fines ever from regulators means that delivering a consistent customer experience is now more important than ever to remain relevant in a busy market.