THE WORLD'S PREMIER INVITATION-ONLY EVENT FOR SENIOR CUSTOMER EXPERIENCE LEADERS IN TELECOMS

April 22 - 23, 2024 | Hilton London Syon Park, Middlesex, United Kingdom
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The CX Telecoms Global Exchange is returning- at a time where you are likely to need it most.

Telecoms sits at the centre of the systems and technology that we use in all aspects of our business and social lives . If customers lose connectivity, you lose money and this means lost opportunities for CX leaders.

The digital transformation has propelled the standard of customer expectations; it is now critical for telcos to deliver seamless CX. But how do CX leaders provide the quality and speed of service that customers now expect?

In such a competitive landscape, price is no longer what is going to make you stand out from your competitors. It is now the responsibility of CX to ensure that your customers remain loyal. However, this does not come without its challenges. Whether your biggest challenges are focused on smoothly integrating technology platforms to help your CX journey, harnessing data to predict customer needs and propel your CX, or finding ways to increase customer retention, loyalty and reduce churn rates, the 2024 Global Telecoms Exchange has the answers. The Exchange will provide you with valuable insights from industry leaders about the latest trends within the telecoms industry and give you tangible takeaways to implement into your CX strategies. It’s time to close the gap between you and your competitors. Learn how to overcome business critical challenges at the 2024 CX Telecoms Global Exchange. Don’t miss out.

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2024 CX TELECOMS EXPERT SPEAKER PANEL INCLUDES :

Ahmad Samir

CX Planning & Design Director

Telecom Egypt

Todd Gillam

Former Executive Director Customer Experience

Comcast

Alexandra Foster

Managing Director Division X

BT

Sumit Srivastava

Digital & Commercial Officer

Virgin Mobile

Jan Hruška

Chief Technology Officer

O2 Czech Republic

Siggeir Örn Steinthorsson

Director of Product & Customer Experience

Sýn

Ruben Bell

Head of Engineering Delivery Optimisation & Global Digital Demand

Vodafone

Lolitta Suffian

Vice President, Group Customer Experience

Telekom Malaysia

Mark Taylor

Head of Global Streaming Product

Sky

Manuela Pifani

Chairperson

CXellence Consulting

Katalin Méry

Customer Service Director

Telekom HU

Sandra De Zoysa

Group Chief Customer Officer

Dialog Axiata Plc

Rob Glennon

VP, Customer Insights

Viasat

Dr Stacy Moore

Lead Psychologist

Inner Circles Psychology

Olivia O'Donnell

Account Executive

Language IO

Prince Thomas

Vice President - Head of CX, Digital Design and Transformation Office

Etisalat

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Explore the 2024 Agenda!

Check out the complete agenda, get to know the speakers, and start registering for sessions you won’t want to miss!

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Leveraging CX for a Thriving Metaverse

Achieving ultimate immersion 

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The Big Book of Customer Insights & Analytics

Report from 198 CX professionals, including insights from Huawei and Spotify

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Post-Event Report 2022

Including audience statistics, top 5 takeaways, agenda highlights and more.

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WHAT MAKES THE CX TELECOMS EXCHANGE UNIQUE?

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Invitation-only & exclusive
The #CXTelecoms audience is made up of 70 hand-picked CX leaders who are all in the same improvement mindset as you. You’ll get the opportunity to safely meet everyone at this intimate forum by the time you leave.

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Interactive, meaningful connections
Take part in Panel Discussions, Roundtables, Think Tanks and One-to-One meetings that will allow you to dig deep into the topics that matter to you most, and evaluate services and solutions to help overcome your biggest CX challenges.

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Futuristic thought leadership
Four months of in-depth research plus the very best brands on the speaker panel ensure your mind will be truly stretched.

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2024 Sponsors

Get In Touch

If you are interested in attending the CX Telecoms Exchange, please contact info@exchangeevents.co.uk. Or, please contact a member of the team below.

Martina Hollbacher

Event Director
IQPC Exchange

INQUIRE AS DELEGATE

Mark Pritchard

Partnership Director
IQPC Exchange

INQUIRE AS SPONSOR

In Partnership With:

CX Network

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com

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