Building a High Performing Customer Strategy from Engagement to Retention
'An ideal platform for Customer Experience professionals looking to discuss their challenges with their peers' Chief Customer Officer, Telemach
89% of consumers are willing to switch providers as a result of a poor experience (Forrester Research). With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it's ever been. Customers have more and more control over how they choose to interact with their telecom provider.
That's why the Customer Experience Exchange for Telecoms exists. Take a look at the Agenda Here.
Embedding customer centricity through effective people engagement, motivation and training
Developing an inspirational brand and seamless customer experience across all channels
Demonstrating the ROI of customer experience
Using customer insight and analytics to drive continuous business improvements
Integrating social media into your customer experience strategy
Leveraging your Customer Experience strategy as a catalyst for growth
2017 Speakers Include:
Customer Operations Director
European Director, Customer Experience
EVP Customer Experience
Chief Operating Officer
Europe’s Leading Customer Experience Event for Senior Telecoms Executives
What our delegate & sponsors had to say
‘The event exceeded my expectations in terms of content and planning. It was one of the best events I have attended.’
‘Engaging and thought provoking - well worth the time out of the office’
‘Great event with great networking opportunities.’
‘Efficient, Dynamic, Insightful’
‘A unique experience Had the opportunity to meet and discuss with professionals system soluteions that will supports operations. Most importantly had the opportunity to discuss practices and ideas that have been designed to offer great customer experience.’
Post Event Report
Take a look at the Post Event Report following the January 2016 Customer Insight & Analytics Exchange for insight into what was covered, together with investment priorities of the attending delegates, exclusive interviews and presentations.
Download the just released Customer Insight & Analytics Exchange agenda to find out which key challenges will be leading the discussions in July!
CX Leaders' Top Investment Priorities
Ahead of the Customer Experience Exchange for Telecoms, we surveyed our elite group of customer experience leaders attending the event to understand their biggest challenges, and which tools and solutions they plan to invest in over the next 6 - 12 months to deliver a customer strategy that leads to loyal and satisfied customers.
What is the Future of CX in Telecoms
With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it’s ever been