Build the Strategy. Wow the Customer.
Drive the Profit.

'An ideal platform for Customer Experience professionals looking to discuss their challenges with their peers' Chief Customer Officer, Telemach

In 2017, The Institute of Customer Service ranked only 3 telecommunications companies in the Top 50 UK institutions for Customer Service.  The Telecoms industry is no longer competing against itself, customers are beginning to compare CX across-industries. The industry is continuously hitting new heights of competitiveness and customer churn so how do institutions stop their customers from leaving? 89% of consumers are willing to switch providers as a result of a poor experience (Forrester Research)!This is where customer experience management comes in, how can the industry make it easy for the customer?

The Customer Experience Exchange for Telecoms gives senior executives the chance to address the wide range of CX challenges faced by the Telecoms industry across Europe. From inspiring case studies and discussion to meetings with innovative solution providers, the Exchange will provide the perfect environment for solving the industry’s most pressing concerns with the aim to drive profit and efficiency.Take a look at the Agenda Here.

The Exchange is an invitation only forum that brings together 70 of Europe's leading minds in customer experience, specifically within Telecoms. These leaders will be giving answer to:


Embedding customer centricity through effective people engagement, motivation and training


Developing an inspirational brand and seamless customer experience across all channels


Demonstrating the ROI of customer experience


Using customer insight and analytics to drive continuous business improvements


Integrating social media into your customer experience strategy


Leveraging your Customer Experience strategy as a catalyst for growth and to drive the profit 

Download the 2018 Agenda

Featured Speakers

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Who Attends the Customer Experience Exchange?

Europe’s Leading Customer Experience Event for Senior Telecoms Executives









Topics of Discussion

Maximising Loyalty & Reducing Churn

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Delivering a Truly Customer Centric Experience across all Channels

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Becoming Digital by Design but Human at Heart

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Emotional Engagement & Customer

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What our delegate & sponsors had to say

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