Building a High Performing Customer Strategy from Engagement to Retention
'An ideal platform for Customer Experience professionals looking to discuss their challenges with their peers' Chief Customer Officer, Telemach
89% of consumers are willing to switch providers as a result of a poor experience (Forrester Research). With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it's ever been. Customers have more and more control over how they choose to interact with their telecom provider.
That's why the Customer Experience Exchange for Telecoms exists. Take a look at the Agenda Here.
Embedding customer centricity through effective people engagement, motivation and training
Developing an inspirational brand and seamless customer experience across all channels
Demonstrating the ROI of customer experience
Using customer insight and analytics to drive continuous business improvements
Integrating social media into your customer experience strategy
Leveraging your Customer Experience strategy as a catalyst for growth
2017 Speakers Include:
Head of Programme Management office eCompany Service
EVP Customer Experience
VP Customer Experience
Customer Operations Director
Head of Marketing, Brand and Distribution JT Group & Deputy MD
Europe’s Leading Customer Experience Event for Senior Telecoms Executives
What our delegate & sponsors had to say
‘The event exceeded my expectations in terms of content and planning. It was one of the best events I have attended.’
‘Engaging and thought provoking - well worth the time out of the office’
‘Great event with great networking opportunities.’
‘Efficient, Dynamic, Insightful’
‘A unique experience Had the opportunity to meet and discuss with professionals system soluteions that will supports operations. Most importantly had the opportunity to discuss practices and ideas that have been designed to offer great customer experience.’
The Telecoms Customer: 2017 Report
2016 has been a big year for the Telecoms industry. Increasingly fierce competition, mergers & acquisitions and some of the largest fines ever from regulators means that delivering a consistent customer experience is now more important than ever to remain relevant in a busy market.
What is the Future of CX in Telecoms
89% of consumers are willing to switch providers as a result of a poor experience (Forrester). With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it’s ever been.
2016 Customer Experience Exchange for Telecoms Post Event Report
In April 2016, the Customer Experience Exchange for Telecoms connected 60 CX leaders with a selection of the industry’s most innovative solutions and services providers to find solutions to their biggest challenges.
CX Leaders' Top Investment Priorities
Ahead of the Customer Experience Exchange for Telecoms, we surveyed our elite group of customer experience leaders attending the event to understand their biggest challenges, and which tools and solutions they plan to invest in over the next 6 - 12 months to deliver a customer strategy that leads to loyal and satisfied customers.