2016 Customer Experience Exchange for Telecoms Post Event Report

In April 2016, the Customer Experience Exchange for Telecoms connected 60 CX leaders with a selection of the industry’s most innovative solutions and services providers to find solutions to their biggest challenges. This report outlines the central themes that arose from discussing the challenges keeping customer experience executives awake at night, and the industry trends driving high levels of investment we’re seeing across the broad technology and service provider landscape.

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