Build the Strategy. Wow the Customer.
Drive the Profit.

Building a CX strategy that will drive profit, reduce churn and wow the customer is difficult with the ever changing and increase demands of the customer. The Customer Experience Exchange for Telecoms gives senior executives the chance to address the wide range of CX challenges faced by the telecoms industry across Europe. From inspiring case studiesand discussion to meetings with innovative solution providers, the Exchange will provide the perfect environment for solving your most pressing concerns. Take a look at the agenda here.

The Exchange is an invitation only forum that brings together 70 of Europe's leading minds in customer experience, specifically within Telecoms. These leaders will be giving answers on how to:

  • Achieve a unified omni-channel approach by integrating mobile apps, online and social channels
  • Instil customer-centricity into every employee by putting the customer mission at the company core
  • Build insight-led strategy design that leads to winning customer experiences
  • Leverage AI and the latest technologies to deliver seamless, pain-free experiences

Download the 2018 Agenda

2018 featured speakers included:

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Who attended the 2018 CCC Exchange?

Europe’s Leading Customer Experience Event for Senior Telecoms Executives









Topics of Discussion

Maximising Loyalty & Reducing Churn

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Delivering a Truly Customer Centric Experience across all Channels

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Becoming Digital by Design but Human at Heart

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Emotional Engagement & Customer

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What our delegates and sponsors had to say:

Sponsors & Exhibitors
Media Partners