Advisory Board

The 2019 CX Telecoms Advisory Board is made up of UK & Europe's leading customer experience minds from across the telecoms industry. These thought-leaders come together for a quarterly advisory board call, networking meet ups, VIP Exchange experiences and more. 

The mission of the Advisory Board is to provide input, guidance, support and advocacy for the CX Telecoms Exchange as we continue to connect global customer experience leaders  in their pursuit of business wide culture change and seamless digital experience integration through our industry leading Exchanges.

The Advisory Board acts as a conduit for information from a cross-selection of geographies and various sized businesses.  The Advisory Board shall serve in an advisory capacity to the CX Telecoms Exchange team regarding the strategic positioning of its brand, marketing and communications, editorial content and expert participation and contribution. 


If you would like to get involved as a thought leader, please do get in touch at exchangeinfo@iqpc.com.


We are proud to present our expertly hand-selected 2019 Advisory Board Members: 

Andrew Fryatt
Andrew Fryatt
Managing Director, Small Business and Residential
Zen Internet
Erika Toth
Erika Toth
Head of Operations Development – Multichannel Customer Experience / Head of Service Transformation
Telefonica (o2 UK)
Phil Eayres
Phil Eayres
Chief Customer Officer
TalkTalk
Erik Vercouteren
Erik Vercouteren
EVP Customer Experience
KPN
Justin Conry
Justin Conry
Head of Transformation
Three
Holger Nathrath
Holger Nathrath
LEAD DESIGN & CUSTOMER EXPERIENCE
Deutsche Telekom AG
Claus Eimer
Claus Eimer
Stream Lead B2B Customer Journey & NPS
Telefonica Germany
Hans Mølby Steffens
Hans Mølby Steffens
Head of Customer Experience
TDC Business
Yael Shatzky
Yael Shatzky
Head Product and Solutions Marketing
Amdocs Optima