Customer Experience Exchange for Telecoms 2017 Post Event Report [full]

CXtelco per

Much in-keeping with the telecoms theme of this Exchange, we saw many eye-opening numbers about the future of consumer behaviour in this industry. By 2030, over 75% of the workforce will be made up of Millennials. It is clear from statistics like this, and the many inspiring conversations and presentations at the Exchange that the mobile-first phenomenon and ever-changing landscape of digital customer engagement is not going to go away – the question is “Are you ready?”. Is your customer strategy competing with those of the vast landscape of traditional and disrupter brands who are innovating in the industry like never before?

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