Things have evolved, learn how to optimize the purchase experience for your brand online

Does your Brand need to drive digital success? ..COVID has changed everything Consumer expectations and behaviour are shifting in real time. Three new consumer profiles have emerged. 

Download our report now and get clear insights into new behaviors and what you as a brand can do to best respond.

Customers are loyal to experience, not brand.

Digital giants like Amazon, Apple, Zappos and Google transformed the customer experience playing field. Using their omnichannel expertise, they deliver the swift, highly personalized, uber-relevant customer experience consumers have grown to expect.

CSG Journey Orchestration integrates with your existing technology to collect customer profile and interaction data across silos and legacy systems, apply logic, business rules and decisioning criteria to determine how to engage the customer in real time with timely, personalized and relevant communications. Read on to find the solutions this orchestration will bridge...

We know that the golden nugget of customer insights is buried deep in your network - but it's hard to get. Telcos are on a race to create better experiences for customers because 'the truth is, as a telco, your customer might not love you, but they do love the things you make possible.' What if you can hyper-personalise at scale and create better experiences, by using insights surfaced from your own data in your network? This eBook discusses the network data opportunity that Telcos have yet to leverage and why they should. A new innovative approach, the use of Network data needs to be done in a privacy-safe way, made possible by a Customer Intelligence Platform.

The IQPC Exchange Sponsorship Inventory Pack is a simple and informative guide to the opportunities available across the Exchange event portfolio. Whether you are keen to explore how we can help you generate new business or how you can increase brand awareness; download your pack today and find out how our tailored event packages can ensure your brand is in front of new customers and ahead of your competitors.

The digital revolution is disrupting industries across the world, including the telecommunications sector. To be a successful digital innovator, now more than ever, telcos need to completely reimagine their operational best practices and push the boundaries of personalized experiences to drive transformation. Learn about the challenges telcos are facing today, and take away key strategies for driving innovation and adapting to the next-generation of digital opportunities.

Take a look at the Solution Provider Information Pack to understand more about the partnership opportunities available at the Telco Exchange. 

We recently spoke to Richard Shenton Head of Customer Experience Strategy and Continuous Improvement at Virgin Media Business to get his insight on CX Telecoms related questions.

The modern customer chooses a brand that provides laser-focused personalisation, speed, and consistency of delivery. These can only be achieved if the customer becomes  the centre of your business. We call this a Customer First approach. However, a transformation to a Customer First organisation doesn’t come easy. Helping companies to transform to a Customer First organisation, we will guide you through this process.

WHAT'S INSIDE?

• What is the Customer First approach?
• How do companies transform into a Customer First organisation?
• What challenges do they have to overcome to achieve this goal?