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[Infographic] 2019 INVESTMENT PRIORITIES: CX professionals' Top Challenges Revealed!

[Infographic] 2019 INVESTMENT PRIORITIES: CX professionals' Top Challenges Revealed!

Based on in-depth research with customer experience decision makers from top European brands within the Telecoms space, we have discovered where these executives are looking to invest over the next 12 months. We have created the Customer Experience in Telecoms Investment Priorities 2019 infographic for you ahead of the Customer Experience Exchange for Telecoms (29 - 30 April, Hilton Syon Park).

[Infographic] 2019 INVESTMENT PRIORITIES: CX professionals' Top Challenges Revealed! (SPEX)

[Infographic] 2019 INVESTMENT PRIORITIES: CX professionals' Top Challenges Revealed! (SPEX)

Based on in-depth research with customer experience decision makers from top European brands within the Telecoms space, we have discovered where these executives are looking to invest over the next 12 months. We have created the Customer Experience in Telecoms Investment Priorities 2019 infographic for you ahead of the Customer Experience Exchange for Telecoms (29 - 30 April, Hilton Syon Park).

[Report] Customer behaviour and attitudes in telco buying decisions Revealed!

[Report] Customer behaviour and attitudes in telco buying decisions Revealed!

A NEW report based on original research carried out by Conversity, examining the habits of consumers when shopping for telco products and accompanying services like broadband and TV packages. We dig deep into the mindset of consumers of varying ages, demographics and income brackets, establishing what you can do as a business to support each customer in making the right purchase and nail those all-important upsell and cross-sell opportunities.

This is what you can expect to see in the report:

  •     Know their habits – learn more about how often consumers buy new phones or telco services, how they do their research and why they switch providers
  •     Right time, right place – how long do customers take, how many providers do they consider and what is their preferred channel?
  •     Cracking the cross-sell – work out what you can do to sell related products and services more frequently
  •     Go on, seal the deal – what is important to customers in helping them make a final decision?
  •     Personalise, optimise, maximise – how the human touch is far from dead in the telco customer experience
  •     Enter IGS – how intelligent guided selling can play a leading role in improving personalisation and empowering staff to do their jobs more effectively
[Report] Customer behaviour and attitudes in telco buying decisions Revealed! (SPEX)

[Report] Customer behaviour and attitudes in telco buying decisions Revealed! (SPEX)

NEW report based on original research carried out by Conversity, examining the habits of consumers when shopping for telco products and accompanying services like broadband and TV packages. We dig deep into the mindset of consumers of varying ages, demographics and income brackets, establishing what you can do as a business to support each customer in making the right purchase and nail those all-important upsell and cross-sell opportunities.

This is what you can expect to see in the report:

  •     Know their habits – learn more about how often consumers buy new phones or telco services, how they do their research and why they switch providers
  •     Right time, right place – how long do customers take, how many providers do they consider and what is their preferred channel?
  •     Cracking the cross-sell – work out what you can do to sell related products and services more frequently
  •     Go on, seal the deal – what is important to customers in helping them make a final decision?
  •     Personalise, optimise, maximise – how the human touch is far from dead in the telco customer experience
  •     Enter IGS – how intelligent guided selling can play a leading role in improving personalisation and empowering staff to do their jobs more effectively
What is the Future of CX in Telecoms

What is the Future of CX in Telecoms

89% of consumers are willing to switch providers as a result of a poor experience (Forrester).
With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it’s ever been. Customers have more and more control over how they choose to interact with their telecom provider. With emerging technologies and solutions influencing and shaping the telecoms industry like never before… who holds the key to a great CX strategy that can not only build, but also grow the business?
The Telecoms Customer: 2017 Report

The Telecoms Customer: 2017 Report

2016 has been a big year for the Telecoms industry. Increasingly fierce competition, mergers & acquisitions and some of the largest fines ever from regulators means that delivering a consistent customer experience is now more important than ever to remain relevant in a busy market. 

Focusing on The Challenge of Churn; The Digital Evolution; Insight & Analytics; this exclusive report features the thoughts of some of the industry’s biggest brands including EE, Deutsche Telecoms, eir, Three, Telefonica and many more. A must read!

Telecoms Report CX Investments

Telecoms Report CX Investments

This exclusive report created by the Customer Experience Exchange for Telecoms is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2017 strategies of Customer Experience, Services, Digital and Operation Leaders from across the telecom industries. A MUST READ!