[Report] Investment Report: 5 Years of CX in the Telecoms Industry

[Report] Investment Report: 5 Years of CX in the Telecoms Industry

In this report you can find the last 5 years’ worth of extensive research around the investment priorities and profiles of the CX experts who have attended the CX Telecoms Exchange. Discover how telecom providers have had to adapt over the last 5 years to changing customer needs from an increase in digital channels and self-service to employee engagement and discover what the leading trends will be in 2019.


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