The digital workplace has advanced significantly throughout the past decade and as we move into a new era of remote working, why not learn more about the subject? This detailed infographic gives you a snapshot of key statistics and trends, including: what we know, today's challenges, managing email, duplicating work, searching for information and more.

We had the chance to hear from Brett Caldon, CEO of Workgrid Software, and gain expert insights into how IT plays a significant role in employee experience and the future of the digital workplace. Brett is Head of Business Operations for Workgrid Software, a tech start-up and wholly owned subsidiary of Liberty Mutual Insurance. In an era of disruption and evolving customer and employee expectations, he is responsible for solving for emerging business needs by delivering innovative technology and software products to support the enterprise.

In the highly competitive telecommunications industry, consumer loyalty and retention are more vital and valuable than ever. With customers having the choice of multiple competitors coupled with the ability to easily switch providers, telecom organisations need to fixate on delivering hyper-personalised, satisfying customer experiences to earn and retain consumer loyalty and prevent churn.

Things have evolved, learn how to optimize the purchase experience for your brand online

Does your Brand need to drive digital success? ..COVID has changed everything Consumer expectations and behaviour are shifting in real time. Three new consumer profiles have emerged. 

Download our report now and get clear insights into new behaviors and what you as a brand can do to best respond.

Customers are loyal to experience, not brand.

Digital giants like Amazon, Apple, Zappos and Google transformed the customer experience playing field. Using their omnichannel expertise, they deliver the swift, highly personalized, uber-relevant customer experience consumers have grown to expect.

CSG Journey Orchestration integrates with your existing technology to collect customer profile and interaction data across silos and legacy systems, apply logic, business rules and decisioning criteria to determine how to engage the customer in real time with timely, personalized and relevant communications. Read on to find the solutions this orchestration will bridge...

We know that the golden nugget of customer insights is buried deep in your network - but it's hard to get. Telcos are on a race to create better experiences for customers because 'the truth is, as a telco, your customer might not love you, but they do love the things you make possible.' What if you can hyper-personalise at scale and create better experiences, by using insights surfaced from your own data in your network? This eBook discusses the network data opportunity that Telcos have yet to leverage and why they should. A new innovative approach, the use of Network data needs to be done in a privacy-safe way, made possible by a Customer Intelligence Platform.

The digital revolution is disrupting industries across the world, including the telecommunications sector. To be a successful digital innovator, now more than ever, telcos need to completely reimagine their operational best practices and push the boundaries of personalized experiences to drive transformation. Learn about the challenges telcos are facing today, and take away key strategies for driving innovation and adapting to the next-generation of digital opportunities.

Following on from the key market trends highlighted by telecoms respondents in the 2020 Global State of CX research, this eBook will dive deeper into the telecoms market and provide readers with real-life examples of how three telecoms firms – Sunrise Communications, BT and Vodafone – have been working to build marketleading customer experiences for their users, strengthen customer loyalty and embolden retention levels.

• Featuring:
  Customer experience in telecoms,
• Case study: BT’s key culture lessons for award-winning CX Interview,
• CSG: Build telecom customer loyalty in 2020 and beyond Case study,
• Sunrise Communications,
• Choose your CX squad wisely and use analytics to steer the direction of CX projects,
• Case study: Vodafone: Digitally transform to fit the preferences of your users
  

The key to making a conversational AI project stick isn’t a stilted “chatbot here, chatbot there” approach. To deliver the best results and value, businesses can leverage conversational AI across an array of use cases. For example, the same platform that lets your customers talk to a virtual assistant to update their account can also help your legal team review contracts more efficiently. To create a successful enterprise AI plan, you need to know the range of problems the technology could help you solve.

This ebook provides a list (by no means exhaustive) of conversational AI use cases that can streamline processes and improve user experiences, in these five categories:

• Virtual Assistant
• Customer Service Virtual Assistant
• Sales & Marketing Virtual Assistant
• Enterprise Agent Assist
• Data Collection