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Things have evolved, learn how to optimize the purchase experience for your brand online Does your Brand need to drive digital success? ..COVID has changed everything Consumer expectations and behaviour are shifting in real time. Three new consumer profiles have emerged. Download our report now and get clear insights into...

Customers are loyal to experience, not brand.Digital giants like Amazon, Apple, Zappos and Google transformed the customer experience playing field. Using their omnichannel expertise, they deliver the swift, highly personalized, uber-relevant customer experience consumers have grown to expect.CSG Journey Orchestration integrates with your existing technology to collect customer profile and...

We know that the golden nugget of customer insights is buried deep in your network - but it's hard to get. Telcos are on a race to create better experiences for customers because 'the truth is, as a telco, your customer might not love you, but they do love the...

The digital revolution is disrupting industries across the world, including the telecommunications sector. To be a successful digital innovator, now more than ever, telcos need to completely reimagine their operational best practices and push the boundaries of personalized experiences to drive transformation. Learn about the challenges telcos are facing today,...

The digital workplace has advanced significantly throughout the past decade and as we move into a new era of remote working, why not learn more about the subject? This detailed infographic gives you a snapshot of key statistics and trends, including: what we know, today's challenges, managing email, duplicating work,...

We had the chance to hear from Brett Caldon, CEO of Workgrid Software, and gain expert insights into how IT plays a significant role in employee experience and the future of the digital workplace. Brett is Head of Business Operations for Workgrid Software, a tech start-up and wholly owned subsidiary...