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Putting The Customer In The Drivers’ Seat

Over the past few years there has been a huge shift towards putting the customer in the drivers’ seat when it comes to developing your customer service strategy. Discovering what your customers’ expectations are and how to quickly resolve their issues is a top priority for telecoms professionals, but what is the best method to uncover this information? Rohini Mehra, the Director of Channel Operations at Hutchison 3 revealed exclusive insights into how her team have put the customer at the heart of their thinking, with tremendous success. Watch her presentation to find out how they have transformed their customer satisfaction results by engaging the customer in their customer roadmap.

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