Head of Operations Development – Multichannel Customer Experience / Head of Service Transformation O2 UK
Digital Business transformation agenda - Customer led journey design, omni-channel customerexperience design and deployment. Omni-channel strategy, channel integration, digital solutions and process design, digital tools andenabling business systems. Agile culture (way of life) - behaviour and mindset shift, agile ways of working. Operating model re-design Change leadership across channels and services
Check out the incredible speaker line-up to see who will be joining Erika.