is in charge of Customer
Experience and Sales at Orange group level.
was previously in the French operations, as regional director of Orange -
West of France and member of Orange France executive committee.
has held various senior positions within the Orange group in France and
in the United Kingdom in domains ranging from innovation to networks and
Experience and Sales team defines the key strategic directions
for Sales and Distribution and Customer Relationship areas at Orange group level, and animates
customer experience transformation plans.
It provides support to the various
subsidiaries of the group in their operational performance: digital,
contact centers, smart stores, sales performance, customer journey
Orange has put customer experience at the heart of its
Essentials 2020 strategic plan with the aim to be a leader in recommendation
amongst telcos for most of its markets.
Check out the incredible speaker line-up to see who will be joining France.