Mark Geere has been working in the Telecommunications industry for over 25 years with 10 years as a Director of Product Management for market leading companies such as AIRCOM(Teoco), Tektronix(Netscout) and AMDOCS; creating software solutions for the mobile industry. Spent the last 4 years focusing on Customer Experience Management (CEM) solutions and how technology and processes can combine to improve the OpCos focus on the customer and thereby improve their business. Presently working as Principle CEM consultant within HUAWEI Global Services to assist Operators through Digital and Customer Experience Transformations.