Head of Customer Service Operations – International OTT Sky
Head of Customer Service Operations – International OTT at Sky,
Nick's responsibilites include:
and delivering world class Digital Customer Service solutions for Sky’s
International OTT customers
any new International OTT product that Sky launches has market leading customer
• Definition of
Customer Service Vision, Customer Journey and process definition across all
channels ensuring digital customer service is embedded in the product design ,
Contact Centre Partner & Tool selection, Multilingual Contact Centre set up
for all customer key customer metrics – NPS, CSAT, Effort.
Check out the incredible speaker line-up to see who will be joining Nick.