By combining technology and human insight expertise, Maru/Matchbox offer a suite of complimentary VoC and full-service research solutions. We believe that when Voice of the Customer feedback is combined with a deeper understanding of customers – including customer panel research – that brands can really set themselves apart.

We’re experts in getting brands closer to their customers through feedback, insight and action. Our clients not only listen to customers, but develop a deeper understanding of wants, needs and expectations that delivers an outstanding customer experience.

Our expert team leverage our technical capabilities to follow the feedback journey – listening to results, finding the areas of focus, understanding pain points and co-creating the ideal solution for the maximum return. They work in partnership with you and your team to create the optimum programme of insight deliverables that empowers your stakeholders to make confident, evidence-based decisions at both a tactical and strategic level.

We are proud to have a strong telecoms legacy, working across established and challenger brands since 1999. We know what good looks like, both from programme design and a customer experience perspective and leverage the perfect combination of benchmarking and VoC best-practice.