The Digital Sense Team is the Business Unit of the Piksel
Group that is focused on Customer Management providing to the Telco Industry
the PIKSEL DIGITAL EXPERIENCE LAYER. The Digital Experience Layer allows your
company to design and implement a pure digital business on top of your legacy
platforms. It secures the investment made on legacy platforms, using a rapidly
deployable and cost effective pure digital offering. Designed with a
microservice architecture, the DEL acts as a decoupling layer that connects all
your legacy platforms with a full set of services to digital and physical
channels.
Moreover, coupling the adoption of the Digital Experience
Layer with the PIKSEL SELF SERVICE PLATFORM you can provide to your customer
base with a complete solution that allows each of your customer to control
their current service usage, review financial documents, and manage their
services without the help of a call center agent. Powered by a flexible CMS,
the platform enables you to deliver all the functionality your customers might
need and comes with a full featured responsive web site, as well as Android and
iOS native apps. Available both for B2C and B2B market segments the
Self-Service Platform presents the customer with personalized offers to
increase upsell, remind them of upcoming service renewals or assist with
troubleshooting – all online. The Self-Service Platform has been proven to
decrease the amount of call centre calls made by customers, reduce service
costs and improve revenue opportunities.