Themes at the Exchange

Almost every new customer you acquire is a ‘churn’ customer from one of your competitors. As a Telecom Provider, you need to now constantly be innovating and refining your customer strategies and business models to stay ahead of the game and make sure your competitors aren’t winning your share of wallet!

That’s where the 2018 edition of the Customer Experience Exchange for Telecoms comes in to play. We’ll be digging deep into how you can cope with an increasingly complex environment where mergers and acquisition have become commonplace, and hefty fines are being given out for customer failings.

Your customers want things their way, whether that's a face-to-face conversation in store or a tweet about a query on their phone bill. This makes things tricky.

What should you be looking at in 2018? Your peers have revealed this:

  • Customer churn is still a major headache for the Telecom Industry. Attending the Exchange will help you hear the success stories from your peers, and the technology they used to help them cut their churn rate massively
  • Changing regulation and compliance and the uncertain post-Brexit situation in Britain offers up interesting opportunities for growth in customer experience. Find out about the state of CX in the market from ofcom
  • Loyalty is a key challenge for your customer strategies. Never fear, O2, STC, Talk Talk and more will talk you through how to maximize loyalty through your customer strategies

….And much more, just see the agenda for your choice of case studies and discussions about your biggest CX challenges!