Our Expert Speaking Line-Up

2019 Speakers


Phil Eayres
Phil Eayres
Chief Customer Officer
TalkTalk
Nick Thompson
Nick Thompson
CEO
The Phone Co-op
France Heringerjallot
France Heringerjallot
EVP Customer Experience & Sales
Orange
Erik Vercouteren
Erik Vercouteren
EVP Customer Experience
KPN
Shanna Pedersen
Shanna Pedersen
Head of Customer Experience, Corporate
BT
Sinem Yuksel
Sinem Yuksel
Customer Experience Director
Turkcell
Justin Conry
Justin Conry
Head of Transformation
Three
Andrew McMillan
Andrew McMillan
Former Head of Customer Service, John Lewis and Director
Engaging Service
Richard Owen
Richard Owen
Former CEO, Satmetrix and Owner
Owen CX Group
Hassan Jaafar
Hassan Jaafar
Head of CRM & Customer Insights
Lebara
Nick McFarlane
Nick McFarlane
Head of Customer Service Operations – International OTT
Sky
Kim Faura
Kim Faura
Chief Commercial Officer
giffgaff
Payal Rawat
Payal Rawat
Director of Channel Operations
Three
Andrew Fryatt
Andrew Fryatt
Managing Director, Small Business and Residential
Zen Internet
Harry Odenhoven
Harry Odenhoven
Global Director Operations
Truphone
Erika Toth
Erika Toth
Head of Operations Development – Multichannel Customer Experience / Head of Service Transformation
O2 UK
Chris Beeson
Chris Beeson
Head of Customer Experience Insight
Virgin Media
Christina Hirsch
Christina Hirsch
Director, Customer Experience
Vodafone Germany
Ana Simic
Ana Simic
Head of Marketing Automation
A1 Telekom Austria Group
Arild Haugen
Arild Haugen
Head of Projects & UX
Telenor
Holger Nathrath
Holger Nathrath
Design & Customer Experience
Deutsche Telekom AG
Eduardo de Santos de la Fuente
Eduardo de Santos de la Fuente
Director of Customer Operations & Service
Telefonica
Michael McCarthy
Michael McCarthy
VP Customer
Virgin Media Ireland

Advisory Board


Andrew Fryatt
Andrew Fryatt
Managing Director, Small Business and Residential
Zen Internet
Erika Toth
Erika Toth
Head of Operations Development – Multichannel Customer Experience / Head of Service Transformation
Telefonica (o2 UK)
Phil Eayres
Phil Eayres
Chief Customer Officer
TalkTalk
Erik Vercouteren
Erik Vercouteren
EVP Customer Experience
KPN
Justin Conry
Justin Conry
Head of Transformation
Three
Holger Nathrath
Holger Nathrath
LEAD DESIGN & CUSTOMER EXPERIENCE
Deutsche Telekom AG
Claus Eimer
Claus Eimer
Stream Lead B2B Customer Journey & NPS
Telefonica Germany
Hans Mølby Steffens
Hans Mølby Steffens
Head of Customer Experience
TDC Business
Yael Shatzky
Yael Shatzky
Head Product and Solutions Marketing
Amdocs Optima