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Meet the Speakers


Ian Macrae
Ian Macrae
Director of Consumer Policy
Ofcom
Franz Weisenburger
Franz Weisenburger
SVP, Customer Experience Design
Deutsche Telekom
David Leather
David Leather
Chief Operating Officer
Plusnet
Erik Vercouteren
Erik Vercouteren
EVP Customer Experience
KPN
Kim Faura
Kim Faura
Chief Commercial Officer
giffgaff
Ziad El-Batal
Ziad El-Batal
VP Customer Experience
STC
Phil Eayres
Phil Eayres
Customer Operations Director
Talk Talk
Barna Kutvolgyi
Barna Kutvolgyi
MD of Global Consumer Business Unit
JT Group
Jorge Mascarenhas
Jorge Mascarenhas
Head of Customer Experience
O2 (Telefonica)
Stephane Lee
Stephane Lee
CEO & Co-Founder
Dimelo
Ami Davis
Ami Davis
Director of Organisational Learning & Know-How
Sky