Our Expert Speaking Line-Up

2018 Speakers


Rhona  Bradshaw
Rhona Bradshaw
VP, Customer Experience Transformation
Liberty Global
Andrew Fryatt
Andrew Fryatt
Managing Director, Small Business and Residential
Zen Internet
Phil Eayres
Phil Eayres
Chief Customer Officer
TalkTalk
Erik Vercouteren
Erik Vercouteren
EVP Customer Experience
KPN
Varge Lahiry
Varge Lahiry
Head of B2B Digital
BT - EE Brand
Richard Shenton
Richard Shenton
Head of Customer Experience Strategy and Operational Excellence
Virgin Media Business
Justin Conry
Head of Transformation
Three
Letterio Pirrone
Letterio Pirrone
Director of Customer Relations
EUTELSAT
Ivan Nikolaev
Ivan Nikolaev
Director, End to End Operations, Customer Experience
Rogers Communications
Claus Eimer
Claus Eimer
Stream Lead B2B Customer Journey & NPS
Telefonica Germany
Hans Mølby Steffens
Hans Mølby Steffens
Head of Customer Experience
TDC Business
Alex Birtles
Alex Birtles
Head of Online Sales and Service
Talk Talk
Mila Milenković
Mila Milenković
Head of Digital Innovation and Applications
Telekom Serbia
Mark Geere
Mark Geere
Principle CEM Consultancy
Huawei GTS
Michael Thelander
Senior Director of Product Marketing
iovation Inc.
Yael Shatzky
Yael Shatzky
Head Product and Solutions Marketing
Amdocs Optima
Joe Dyer
Joe Dyer
Director of Experience Strategy & Insight
Projekt202 (an Amdocs company)
Reuben White
Reuben White
North EMEA Sales Director
LivePerson
Ozkan Aykut Demir
CEO
Pisano
Miguel Minoes De Melo
Miguel Minoes De Melo
Partner, UK and EMEA Telco Practice
Bain and Company
Frederic Debruyne
Frederic Debruyne
Director, EMEA Telco Practice
Bain and Company
Steve Rudolph
Vice President, Industry Markets Leader
Pega Systems