Our Expert Speaking Line-Up

2018 Speakers


Libby Barr
Libby Barr
Managing Director, Consumer Customer Care and Group Planning
BT Group
Rhona  Bradshaw
Rhona Bradshaw
VP, Customer Experience Transformation
Liberty Global
Andrew Fryatt
Andrew Fryatt
Managing Director, Small Business and Residential
Zen Internet
Phil Eayres
Phil Eayres
Chief Customer Officer
TalkTalk
Erik Vercouteren
Erik Vercouteren
EVP Customer Experience
KPN
Varge Lahiry
Varge Lahiry
Head of B2B Digital
EE
Richard Shenton
Richard Shenton
Head of Customer Experience Strategy and Operational Excellence
Virgin Media Business
Marguerite  Brennan
Marguerite Brennan
Director of Customer Operations Support
eir
Niamh Clancy
Niamh Clancy
Director of Customer Journey Transformation
eir
Rim Dourai
Rim Dourai
Director, Customer Experience
Du
Mila Milenković
Mila Milenković
Head of Digital Innovation and Applications
Telekom Serbia
Mark Geere
Mark Geere
Principle CEM Consultancy
Huawei GTS
Letterio Pirrone
Letterio Pirrone
Director of Customer Relations
EUTELSAT

2017 Speakers


Ian Macrae
Ian Macrae
Director of Consumer Policy
Ofcom
Doug Overton
Doug Overton
VP Analysis and Consulting / Head of Insight Conduent, Next Generation Care
Conduent
Sina Simons
Sina Simons
Head of Programme Management office eCompany Service
Deutsche Telekom
Max Von Trotha
Max Von Trotha
Commercial Marketing Director
EE
Erik Vercouteren
Erik Vercouteren
EVP Customer Experience
KPN
Sam Calvert
Sam Calvert
Director, Sales & Retention
BT
Kim Faura
Kim Faura
Chief Commercial Officer
giffgaff
Catherine Lonergan
Catherine Lonergan
Director of Customer Value Management
Eir
Ziad El-Batal
Ziad El-Batal
VP Customer Experience
STC
Geoffrey Smyth
Geoffrey Smyth
Director Telecoms Services
Post Office
Phil Eayres
Phil Eayres
Customer Operations Director
Talk Talk
Sanjay Saxena
Sanjay Saxena
Senior Director of Marketing - CE & Operations Transformation
Huawei
Tamara O'Brien
Tamara O'Brien
Head of Marketing, Brand and Distribution JT Group & Deputy MD
JT Group
Peter Kleinhans
Peter Kleinhans
Head of Sales
Iisy AG
Stephane Lee
Stephane Lee
CEO & Co-Founder
Dimelo
Kulpreet Singh
Kulpreet Singh
SVP and Managing Director, EMEA & APAC
UiPath
Ami Davis
Ami Davis
Director of Organisational Learning & Know-How
Sky
Simon Williams
Simon Williams
Head of Telco Media
NTT Data
Jonathan Kaftzan
Jonathan Kaftzan
Head of Marketing, Amdocs Digital, Intelligence & BSS Group
Amdocs
Claire de Selve
Claire de Selve
VP Customer Marketing
Orange International Carriers