Our 2019 Sponsors Include

Website: www.accedian.com

Accedian delivers exceptional end-to-end network and application performance visibility for control over the best possible user experience. This visibility empowers service providers and enterprises to embrace transformation, make the most efficient use of digital assets to realize business goals, and strengthen their competitive position. Learn more at accedian.com. Read More

Website: www.conversity.com

Conversity are focused on helping Telecommunications companies simplify complex multichannel customer journeys through, real-time personalised, needs based recommendations, that drive customers to the right buying decisions faster.RIPPL, their intelligent guided selling platform cleverly combines key sources of customer data from CRM systems together with real-time lifestyle assessments and configured business... Read More

Website: http://www.inmoment.com/

InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement, and Social Reviews & Advocacy... Read More

Intent HQ
Website: www.intenthq.com

96% of Telco CMOs say they don’t give their customers a consistent, personalised experience across all channels. They are losing consumer wallet share to the 4% and the FANG companies - who deeply understand customers and treat them as individuals.Ironically, Telcos have just as much of the raw ingredients to... Read More

Website: http://www.kpmg.com

KPMG is one of the few firms in the world that can envision and implement integrated, large-scale, global transformations both for the HR function and also in combination with other critical functions, such as finance, IT, shared services and customer care. We provide services to help your business embrace change... Read More

Website: http://www.liveperson.com

LivePerson is the leading provider of intelligent, online engagement solutions, enabling the world’s top brands to deliver a personalised user experience by proactively engaging visitors with real-time solutions for chat, voice and content. LivePerson's solutions create meaningful, real-time connections by engaging the right customer, at the right time, through the right... Read More

Website: https://www.quadient.com/

Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization... Read More

Service Now
Website: www.servicenow.com

ServiceNow making the world of work, work better for people. Getting simple stuff completed at work can be easy, and getting complex multi step tasks accomplished can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, Customer Service, Security Operations, Human Resources and more,... Read More

Website: https://staffino.com/

Staffino ushers a new age of Customer Insight. Helping businesses to understand and manage both Customer Experience and Customer Journey, Staffino is a versatile cloud-based solution that is easy to implement and use. Gather real-time feedback directly on staff, products and/or services, our approach ensures that you capture what is... Read More

Support Robotics
Website: www.supportrobotics.com

Support Robotics provides automated and intelligent tools to simplify customer service for smartphones, routers and connected home devices, throughout their lifecycle.From onboarding to troubleshooting and more, our solutions improve the customer experience and reduce contact center pressure with more self-service and faster resolutions.Our platform is deployed in the cloud where... Read More

Website: http://www.tealium.com

Tealium revolutionises today’s digital businesses with a universal approach to managing the ever-increasing flows of customer data – spanning web, mobile, offline and Internet of Things devices. With the power to unify customer data into a single source of truth, combined with a turnkey integration ecosystem supporting more than 1,000... Read More

Website: http://www.wiraya.com

Wiraya is a Managed Mobile Customer Activation software that uses data and artificial intelligence to automatically generate the optimum blend of voice, text and mobile messaging to inspire action from brands’ customers.  Wiraya generates exactly the right message, to the right people, at the right time, through mobile channels. It’s used whenever... Read More